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I just recieved my custom made sandals with a 5 inch heel today and they are gorgeous. I never want to go back to ordering anything else than custom made shoes. I will come again!
Mira Jakobsen, Bergen Hordaland Norway, 04-06-2009
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Q: Can you make custom shoes?
A: Yes, we specialize in custom made women's shoes and boots! Since we have full access to almost any possible material for making shoes, we can create custom designed shoes to the specific taste and request of the buyer. Please send us your detailed request via Email for further information or a price quote.
Q: Is the measurement of the heel height on your shoes just the heel or the whole shoe?
A: The measurements that are given for the "heel height" (i.e. 3 1/2", 4", or 5" Heel) is not only the heel, it is the actual height of the shoe.
Q: I placed my order several days ago and still haven't received a shipping confirmation Email. What seems to be taking so long to ship my order?
A: All orders placed on this website will ship within 14-21 days from ordering date unless the "Rush Order" option is checked on the checkout page. All shoes that are ordered here are hand-made when ordered per your custom specifics such as size, width, heel color, bottom color, materials to be used, etc. Please understand that we don't stock the shoes and build your shoes when you order depending on which custom specifics you choose. We are the only website available on the internet to offer such customization options to basically personalize your shoes at lower than retail prices. Therefore, we will appreciate your understanding as to why it takes up to 14-21 days to process and ship orders out.
Q: If I place a rush order, then how soon can you ship my order out to me?
A: Rush orders are normally shipped out within 5-10 days. In a rare occasion that the order will delay longer than 10 days, we will refund the rush order fee.
Q: What brand name are these shoes?
A: Kris K.
Q: I'm an international customer and don't know what U.S. size I should choose from your website. Can you please help?
A: Yes, we have created an international size conversion chart to help you find what U.S. size you need to purchase from our website.? Please use the chart to find out your U.S. shoe size.
Q: I'm not sure what "width" option I should go with. How do I know what width I need to choose?
A: The answer is actually quite simple.? If you normally have a hard time finding the right width shoe because your foot is either too narrow or too wide, then you might consider going with either a narrow, or a wide fit, depending on whether your foot is too narrow or too wide for shoes. Otherwise, we recommend going with a "medium". Since we manufacture these shoes ourselves from scratch, we have made this option available to help those that tend to have problems finding a shoe source where they can order shoes with these custom modifications.
Q: Who manufactures your shoes?
A: All of the shoes seen in this website are 100% hand made in the U.S.A. at our shoe factory in N. Hollywood California. We use the finest available raw materials to create every pair of shoes from scratch! Every single shoe is made by highly skilled shoemakers through a series of processes and each process is done entirely by hand.
Q: Do you offer wholesale prices on your products?
A: In fact, we have been designing, manufacturing, and wholesaling our shoes, for over two decades now, to many of the most well known department stores and also to top name stores in the ladies retail shoe market across the United States, as well as to retailers around the world. Please send an Email to wholesale@shoesusa.com for additional wholesale information.
Q: What is your minimum for wholesale ordering?
A: Minimum order for wholesale is at least 12 pairs of each style.
Q: How do I know what size shoe I need?
A: Please refer to our size chart Since we manufacture the shoes when they are ordered to your customer specifications, we do have a 30% restocking fee on exchange returns, therefore we want to make sure you don't lose 30% of your money due to ordering an incorrect size. If you are not sure about your size or how to find out your size, we ask that you please email us for instructions on how to find out your size.
Q: What are Poron Insoles and do they increase the overall heel height?
A: Poron Insoles are special foam padding that we use under the leather part of the foot bed. The Poron insoles are only used for adding extra comfort to the shoes. There will be no actual noticeable difference to the heel height of the shoes.
Q: What are uppers and bottoms?
A: Uppers are the upper leather part of the shoe, basically the part of the shoe that wraps around your foot. The bottoms are the actual platform part of the shoe that your foot rests on.
Q: What payment terms do you offer?
A: Most of our customers pay for the shoes in full during checkout via any major credit card. However, we also give you the option to pay 50% of your order total when you place the order, and pay the remaining 50% upon shipment of your order. If you would like to order this way, please be sure to include a note in the "Comments" portion of the order form.
Q: Do you make any vegan shoes?
A: Yes, all of our shoes offered on our website are available in vegan materials (man made leathers, fabrics, and vinyls). There is no extra charge for making your order in vegan materials.
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